Seminar “Quality Customer Service that Creates Loyal Customers”
Description:
The quality customer service is paramount to people who have direct contact with the client face to face and by telephone. This seminar will help you understand the factors that affect the quality of service and will provide you with the skills that are necessary to build relationships with your customers and thus a loyal clientele.
By the end of the seminar you will be able to:
• To understand what is quality customer service and what service culture.
• To understand the impact of customer service to increase turnover.
• Know the factors that determine the quality of customer service.
• Develop good customer service skills.
• Take corrective action when there is a difference between customer expectations and actual service.
• Communicate effectively with your customers.
• To apply prevention systems and addressing poor customer service.
• Handle difficult and dissatisfied customers.
• To build enduring relationships with your customers who will recommend you to new customers.
• To differentiate yourself from your competitors on the quality of service.
• Make your customers remember you for a lifetime.
Venue: Adonis Business Academy
Dates: 4 & 5/3/2021 (FULLY BOOKED)
Time: 9:00am – 5:30pm
Teaching Language: Greek
Trainer:
Adonis Anastasiou
Participation includes:
• Educational material
• Certification of Participation
Limited Number of Seats:
Due to limited number of slots available book your ticket from the bottom of this page.
Subsidized by the Human Resource Development Authority
The program is approved by the HRDA. Employees working in companies and pay social securities are entitled to the subsidy of HRDA. After registering we will send you an application that should be filled by your employer.
Investment For Unemployed – Free
Persons who are register as unemployed are allowed one free seminar every year if they bring the relevant permit from the Public Employment Service office.
Investment For Self-Employed
Initial Cost: €228
Minus Discount: €70
Payable Amount: €158 + (V.A.T. €30.02)
Investment For Employees
Initial Cost: €228 + (VAT €43.32)
Minus subsidy HRDA: €168
Payable Amount: €60 + (VAT €43.32)
