Office Management Diploma, Cyprus
Description of Diploma:
The diploma consists of 5 training modules-seminars and it can be completed within 5 months. Through these practical modules the participants will acquire the knowledge and the skills required that are necessary for effective office management. It will help them to be promoted in the position of “Office Manager.” Beyond the academic background the training modules are enriched with practical case studies, real life examples, role playing, and strategic planning so that they will be equipped for the position of an Office Manager. It includes modules such as office management, policies, processes and documents needed for human resources management. Customer service and leadership.
Approved by the Courseware Institute of USA
The program is approved by the Courseware Institute of USA thus giving the validity and reliability of one of the largest educational qualifications bodies. By the end of each seminar participants will be awarded a certification of completion for each seminar and at the end of all five courses they will be additionally awarded the Office Management Diploma.
By the end of the diploma the participants will be able:
• To apply quality customer service and incorporate a service culture into their jobs.
• To understand the impact of customer service to increase turnover.
• Know the factors that determine the quality of customer service.
• Develop good customer service skills.
• Take corrective action when there is a difference between customer expectations and actual service.
• Communicate effectively with their customers.
• To apply prevention systems and addressing poor customer service.
• Handle difficult and dissatisfied customers.
• To build enduring relationships with their customers who will recommend them to new customers.
• To differentiate themselves from their competitors on the quality of service.
• Make their customers remember them for a lifetime.
• To know the duties and traits of an effective office manager.
• To know how to create an ergonomic working environment.
• To create the right processes of their office or department
• To effectively handle office documents and business information.
• To manage a digital office.
• To communicate through written with customers or clients.
• To understand the basic principles of financial statements.
• To effectively handle their subordinates or team members.
• To support the proper office management processes.
• To motivate and assist other managers to apply the office rules and regulations.
• Provide knowledge on the creation of appropriate documents / forms in a legal framework based on the Company’s needs.
• Be informed of the latest legal framework amendments to improve and re-structure the documents / documents they already have in their company.
• Upgrade the Company’s policies, regulations, and forms related to human resources
• Exchange views with other participants on good practices related to human resources policies and processes
• Adopt a disciplined strategy regarding the legal obligation of the Company towards its human resources to avoid complaints and litigation
• To become better leaders.
• To set and achieve higher business goals.
• To measure and assess the performance of employees.
• To motivate employees to increase their productivity.
• To identify when there is low productivity and take corrective measures.
• To build high performance teams.
• To handle effectively employee’s complaints.
• To apply leadership skills such as coaching and mentoring.
• Improve communication within their department.
• To create the appropriate credit policies for your company.
• Legislation for the predictable and transparent working conditions
• Legislation for Organizing Working Time
• Legislation for part-timers
• Legislation for limited time employment
• Legislation in case of business transfer
• Legislation of annual leaves
• Legislation of maternity leave
• Legislation of parental leave
• Legislation of equality of employment and other (sexual harassment)
• Legislation of equal pay
• Legislation of health and safety at work
• Legislation of termination of employment
The following 5 modules-seminars are included in the diploma:
Effective Office Management
Webinar: Online Live via Zoom
Dates: 4 & 5/12/2023
Time: 9:00am – 5:30pm
Teaching Language: Greek
Quality Customer Service That Creates Loyal Customers
Webinar: Online Live Training via Zoom
Dates: 25 & 26/1/2024
Time: 9:00am – 5:30pm
Teaching Language: Greek
Employment Law in Cyprus
Webinar: Live Online Via Zoom
Dates: 11 & 12/3/2024
Time: 9:00am – 5:30pm
Teaching Language: Greek
Policies, Processes and Documents For Human Resources Management
Webinar: Online Live Via Zoom
Dates: 15 & 16/4/2024
Time: 9:00am – 5:30pm
Teaching Language: Greek
Leadership For Maximum Business Performance
Webinar: Online Live Via Zoom
Dates: 13 & 14/5/2024
Time: 9:00am – 5:30pm
Teaching Language: Greek
The Investment Includes:
– 5 certifications of attendance (One for every seminar)
– Workbooks and training material for all seminars
– The diploma “Office Management Diploma”
Investment For Employees
Initial Cost €1,738
Minus Subsidy €1,358
Amount Payable by the employer €380 (The offer is valid for a limited time period)
Investment For Self-Employed or Unemployed
Initial Cost €1,738
Minus Discount €763
Amount Payable €975
For more information or registrations
If you are interested for more information or you would like to register please fill the form below and one of our consultants will contact you.