Office Management Diploma, Cyprus
Description of Diploma:
The diploma consists of 5 training modules-seminars and it can be completed within 5 months. Through this practical modules the participants will acquired the knowledge and the skills required that are necessary for effective office management. It will help them to be promoted in the position of “Office Manager.” Beyond the academic background the training modules are enriched with practical case studies, real life examples, role playing, and strategic planning so that they will be equipped for the position of an Office Manager. It includes modules such as office management, policies, processes and documents needed for human resources management. Customer service and effective debt collection.
Approved by the Courseware Institute of USA
The program is approved by the Courseware Institute of USA thus giving the validity and reliability of one of the largest educational qualifications bodies. By the end of each seminar participants will be awarded a certification of completion for each seminar and at the end of all five courses they will be additionally awarded the Office Management Diploma.
By the end of the diploma the participants will be able:
• To apply quality customer service and incorporate a service culture into their jobs.
• To understand the impact of customer service to increase turnover.
• Know the factors that determine the quality of customer service.
• Develop good customer service skills.
• Take corrective action when there is a difference between customer expectations and actual service.
• Communicate effectively with their customers.
• To apply prevention systems and addressing poor customer service.
• Handle difficult and dissatisfied customers.
• To build enduring relationships with their customers who will recommend them to new customers.
• To differentiate themselves from their competitors on the quality of service.
• Make their customers remember them for a lifetime.
• To know the duties and traits of an effective office manager.
• To know how to create an ergonomic working environment.
• To create the right processes of their office or department
• To effectively handle office documents and business information.
• To manage a digital office.
• To communicate through written with customers or clients.
• To understand the basic principles of financial statements.
• To effectively handle their subordinates or team members.
• To support the proper office management processes.
• To motivate and assist other managers to apply the office rules and regulations.
• Provide knowledge on the creation of appropriate documents / forms in a legal framework based on the Company’s needs.
• Be informed of the latest legal framework amendments to improve and re-structure the documents / documents they already have in their company.
• Upgrade the Company’s policies, regulations, and forms related to human resources
• Exchange views with other participants on good practices related to human resources policies and processes
• Adopt a disciplined strategy regarding the legal obligation of the Company towards its human resources to avoid complaints and litigation
• To become better leaders.
• To set and achieve higher business goals.
• To measure and assess the performance of employees.
• To motivate employees to increase their productivity.
• To identify when there is low productivity and take corrective measures.
• To build high performance teams.
• To handle effectively employee’s complaints.
• To apply leadership skills such as coaching and mentoring.
• Improve communication within their department.
• To create the appropriate credit policies for your company.
• To know what to do when a customer don’t comply with the agreed credit policy.
• To structure the debt collection process.
• To control the balances of your customer to be within the limits.
• To know the characteristics of an effective conductor.
• To improve the collection policy of your company.
• To identify the different types of debtors.
• To know what the statistics indicate about the debtors behavior.
• To prepare properly before the telephone call to a debtor.
• To effectively manage your debtors so that you collect the amount due and keep them satisfied.
• To apply the methodology of the collection and make the right questions.
• To negotiate effectively balances with debtors.
• To know how and what to say to your debtors.
• To monitor and correctly update the status of all debtors.
The following 5 modules-seminars are included in the diploma:
1. Quality Customer Service That Creates Loyal Customers
2. Policies, Processes and Documents For Human Resources Management
3. Leadership For Maximum Business Performance
4. Effective Office Management
5. Credit Policies and Effective Debt Collection
Quality Customer Service That Creates Loyal Customers
Venue: Adonis Business Academy
Dates: 4 & 5/3/2021
Time: 9:00am – 5:30pm
Teaching Language: Greek
Credit Policies and Effective Debt Collection
Webinar: Online Live Training
Dates: 18 & 19/10/2021
Time: 9:00am – 5:30pm
Teaching Language: Greek
Effective Office Management
Venue: Adonis Business Academy
Dates: 8 & 9/11/2021
Time: 9:00am – 5:30pm
Teaching Language: Greek
Policies, Processes and Documents For Human Resources Management
Venue: Adonis Business Academy
Dates: 25 & 26/11/2021
Time: 9:00am – 5:30pm
Teaching Language: Greek
Leadership For Maximum Business Performance
Venue: Adonis Business Academy
Dates: 9 & 10/12/2021
Time: 9:00am – 5:30pm
Teaching Language: Greek
The Investment Includes:
– 5 certifications of attendance (One for every seminar)
– Workbooks and training material for all seminars
– The diploma “Office Management & Secretarial Studies”
Investment For Self-Employed or Unemployed
Initial Cost €1,420
Minus Discount €630
Amount Payable €790 + (Φ.Π.Α. €150.10)
Investment For Employees
Initial Cost €1,420 + (Φ.Π.Α. €269.8)
Minus Subsidy €1,120
Amount Payable by the employer €300 + (Φ.Π.Α. €269.80)
Registrations
Due to a limited number of seats available you have to do your registration in advance. You can buy your ticket at the bottom of this page. In case you need more information just fill the form below.
